Taproom Keyholder
Job Summary
Responsible for completing opening and closing procedures, performing operational duties of assigned role (server, bartender, etc…), and acting as the main point of contact for employees and customers when the manager is not present. Duties include performing pre-shift meetings, covering or delegating breaks, training new hires and completing night-end POS reporting and securing the facility upon closing. The Keyholder reports to the Assistant Taproom Manager and Taproom and Programming Manager. This position earns anywhere from $11.27/hour (plus tips) while working in the taproom not as a Keyholder, $12.75 (plus tips) while working on the floor as a Keyholder, and $16.20 (no tips) while doing other non-Keyholder, non-tipped work such as job training.
Duties/Responsibilities
- Complete bar opening and closing procedures correctly and independently
- Reconcile financial POS reports when closing
- Maintain strong knowledge of current POS (Toast) to ensure accurate reporting
- Ensure the brewery is locked and secure upon night crew leaving for the night
- Ensure all hourly employees receive their break during their shift and find coverage for their absence
- Able to multitask to support various roles while monitoring the operations on the floor
- Maintain knowledge of all training materials and follow all procedures when training new hires
- Demonstrate strong knowledge and skill in all taproom jobs and serve in them as needed
- Acquire and maintain intimate knowledge of all our beers and food options
- Maintains and promotes a clean and safe working environment
- Report to work on time and with ample physical and mental energy to genuinely and enthusiastically interpret Half Acre hospitality systems
- Greet and welcome our guests warmly and promptly, while also clearly communicating what they can expect from their experience in the taproom
- Able to skillfully and clearly communicate with the customer to satisfy their expectations
- Take initiative to go above and beyond for the customer
- Maintain positive communication and coordination with the Kitchen staff
- Represent Half Acre in a positive way and avoid situations and behaviors that are not reflective of Half Acre’s culture
Required Skills
- Demonstrate a passion for providing exceptional customer service
- Possess outstanding interpersonal communication and public speaking skills
- Able to work with and serve people from diverse backgrounds
- Possess analytical and problem-solving skills, both in the POS and in real-life circumstances
- Possess an ability to quickly read situations and take appropriate action
- Is a self-starter who has great awareness when to take initiative with helping customers and employees alike
- Understand the financial responsibility of Hospitality to ensure high sales and accurate reporting
- Understand the importance of Hospitality's role within Half Acre to ensure the financial health of the entire company
- Be a strong leader who can confidently train new hires, manage entire teams, and represent the company to customers
Beneficial Experience
- High School Diploma / GED
- Previous experience of at least 2-4 years in the craft beer and/or bar/restaurant industries
- Previous hospitality management preferred but not required
- Nights and weekend availability required
Physical Requirements
- Applicants must be at least 21 years old
- Applicants must be able to lift 35-pound cases and maneuver 165-pound kegs
Our Commitment
Half Acre is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Full-Time/Part-Time Benefits
All full-time (30+ hrs/week) positions at Half Acre enjoy the following benefits:
• 401k plan with up to 3% company match dollar-for-dollar, as well as an additional match of $0.50-per-dollar between 3% and 5%.
• 60% Half Acre-paid health, dental and vision insurance for new employees (dependent coverage available for an additional cost)
• 100% Half Acre-paid life, short-term and long-term disability insurance
• Pet insurance options
• Tax-free transit program
• Eligibility to enroll in insurance begins the first day of the month following hire date
• Beer-related perks of brewery life
• Paid sick and vacation time (as outlined below)
• 11 Paid Holidays
Paid Sick Time:
• Begins accruing monthly on day 1 of employment.
• Full-time employees receive up to 60 hours of paid sick leave each year (prorated).
• Rollover up to 80 hrs paid sick leave per year
Paid Leave for Any Reason (Vacation Time):
• Year 1 – 2: 10 days (.833 days accrued per month based on 40-hour work week)
• Year 3 – 6: 15 days (1.25 days accrued per month based on 40-hour work week)
• Year 7 – 9: 18 days (1.5. days accrued per month based on 40-hour work week)
• Year 10+: 20 days (1.66 days accrued per month based on 40-hour work week)
• Additional 20-day sabbatical in year 10
• Up to 16 hours of year-end Paid Leave rollover
All part-time (less than 30 hrs/week) positions at Half Acre enjoy the following benefits:
• 401k plan with up to 3% company match dollar-for-dollar, as well as an additional match of $0.50-per-dollar between 3% and 5% (minimum hours worked eligibility threshold must be met in order to participate)
• Pet insurance options
• Tax-free transit program
• Beer-related perks of brewery life
Paid sick and vacation time:
• 1 hour Paid Leave for 35 hours worked, up to 40 hours total/year
• Up to 16 hours year-end Paid Leave rollover
• 1 hour Paid Sick Leave for every 35 hours worked up to 60 hours/year
• Rollover up to 80 hours paid sick leave per year
• Paid holidays when brewery is closed on a day when you are normally scheduled to work
• 401k plan with up to 3% company match dollar-for-dollar, as well as an additional match of $0.50-per-dollar between 3% and 5%.
• 60% Half Acre-paid health, dental and vision insurance for new employees (dependent coverage available for an additional cost)
• 100% Half Acre-paid life, short-term and long-term disability insurance
• Pet insurance options
• Tax-free transit program
• Eligibility to enroll in insurance begins the first day of the month following hire date
• Beer-related perks of brewery life
• Paid sick and vacation time (as outlined below)
• 11 Paid Holidays
Paid Sick Time:
• Begins accruing monthly on day 1 of employment.
• Full-time employees receive up to 60 hours of paid sick leave each year (prorated).
• Rollover up to 80 hrs paid sick leave per year
Paid Leave for Any Reason (Vacation Time):
• Year 1 – 2: 10 days (.833 days accrued per month based on 40-hour work week)
• Year 3 – 6: 15 days (1.25 days accrued per month based on 40-hour work week)
• Year 7 – 9: 18 days (1.5. days accrued per month based on 40-hour work week)
• Year 10+: 20 days (1.66 days accrued per month based on 40-hour work week)
• Additional 20-day sabbatical in year 10
• Up to 16 hours of year-end Paid Leave rollover
All part-time (less than 30 hrs/week) positions at Half Acre enjoy the following benefits:
• 401k plan with up to 3% company match dollar-for-dollar, as well as an additional match of $0.50-per-dollar between 3% and 5% (minimum hours worked eligibility threshold must be met in order to participate)
• Pet insurance options
• Tax-free transit program
• Beer-related perks of brewery life
Paid sick and vacation time:
• 1 hour Paid Leave for 35 hours worked, up to 40 hours total/year
• Up to 16 hours year-end Paid Leave rollover
• 1 hour Paid Sick Leave for every 35 hours worked up to 60 hours/year
• Rollover up to 80 hours paid sick leave per year
• Paid holidays when brewery is closed on a day when you are normally scheduled to work